Domain Whitelist

In some cases, outbound connections from your app to the JourneyApps platform can get blocked by systems such as Firewalls or Web Proxies. These are usually configured by an organizationโ€™s IT infrastructure team for internal company networks. Because of this, we would recommend that you work with your IT teams to whitelist the core JourneyApps domains.

Below is the complete list of all JourneyApps domains that need to be whitelisted.

For general compatibility, we recommend whitelisting *.journeyapps.com. More specific necessary domains are listed below:

DomainNotes

https://run-us.journeyapps.com/*

  • Replace us with eu if your app is hosted in the EU region

  • Replace us with au if your app is hosted in the AU region

https://run-staging-us.journeyapps.com/*

  • Replace us with eu if your app is hosted in the EU region

  • Replace us with au if your app is hosted in the AU region

https://run-testing-us.journeyapps.com/*

  • Replace us with eu if your app is hosted in the EU region

  • Replace us with au if your app is hosted in the AU region

https://app-deployment-id.backend.us.journeyapps.com/*

  • The app-deployment-id can be found in a deployment's Manage API page.

    • Or, use a wildcard: *.backend.us.journeyapps.com/*

  • Replace us with eu if your app is hosted in the EU region

  • Replace us with au if your app is hosted in the AU region

https://accounts.journeyapps.com/*

https://app-config.journeyapps.com/*

https://diagnostics.journeyapps.com/*

Partially deprecated

https://flight-recorder.journeyapps.com

https://update.journeyapps.com

https://us-cc-scheduler.journeyapps.com

  • Replace us with eu if your app is hosted in the EU region

  • Replace us with au if your app is hosted in the AU region

https://app-deployment-id.cloudcode.us.journeyapps.com/*

  • The app-deployment-id can be found in a deployment's Manage API page.

    • Or, use a wildcard: *.cloudcode.us.journeyapps.com/*

  • Replace us with eu if your app is hosted in the EU region

  • Replace us with au if your app is hosted in the AU region

https://a.tiles.mapbox.com/*

https://api.tiles.mapbox.com/*

These Mapbox domains are only needed for rendering maps.

https://appinstall.xyz/*

https://manifest.journeyapps.com/*

Only needed for manual container downloads and automatic updates for Windows containers.

https://*.poweredbyjourney.com

This domain can be restricted to your specific CloudCode deployments, if required at all.

https://d23a8uuk1onotf.cloudfront.net

Note: We are investigating moving this over to a journeyapps.com domain as well.

Additional important notes

  • All egress firewall rules should be TCP 443

  • We recommend that you do not whitelist the IP addresses behind these domains as our systems use dynamic IP addresses for load balancing and redundancy purposes meaning the IP address will change over time.

Push Notifications

In order to receive push notifications, you will need to also ensure communication with APN, and on Android with FCM

Apple: If your Apple devices aren't getting Apple push notifications - Apple Support Android: FCM | Firebase

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