# Common Troubleshooting Pointers

### Simple vs Advanced Mode

If you are missing certain actions or functionality in OXIDE, ensure you are in OXIDE's Advanced mode. You can run the **Switch to advanced mode** action or toggle the **Advanced workspace management** setting:

<figure><img src="https://2865107717-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9TCHLR67eLHBOjPvHhud%2Fuploads%2FxNcRubOvL6NrjOXXQroZ%2FScreen%20Shot%202022-10-07%20at%2011.07.07%20AM.png?alt=media&#x26;token=83dc8184-d74a-4fa0-ac45-0006861d3e08" alt=""><figcaption></figcaption></figure>

### `CTRL+.` keyboard shortcut stops working

When a keyboard shortcut stops working, try to reset your shortcuts from the Settings workspace in OXIDE.

If the `CTRL+.` shortcut (to hop between XML attributes) stops working and you are using the AdBlock browser extension, that could be the cause. AdBlock adds a shortcut to your browser to Pause/Resume on all sites, and by default that shortcut is `CTRL+.` on Windows (`CMD+.` on MacOS).

To remove or change the shortcut, follow [these instructions](https://help.getadblock.com/support/solutions/articles/6000209955-pausing-and-unpausing-adblock-using-a-keyboard-shortcut-or-context-menu-command).

### An app fails to load in OXIDE

When an app fails to load in OXIDE and the console throws an error similar to the below, you may have run into a known issue where your app's serialized workspace settings are in a broken state.

<figure><img src="https://2865107717-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9TCHLR67eLHBOjPvHhud%2Fuploads%2FRc5ZFfAfDrD1h6joALxL%2FScreen%20Shot%202022-10-07%20at%2010.58.08%20AM.png?alt=media&#x26;token=fbaaf2ef-4652-402a-8d48-f16207f59c70" alt=""><figcaption></figcaption></figure>

Try running the following to resolve this:

1. In your browser's URL bar add "#reset-serializers" to the end of your app's URL, e.g.: [https://oxide.journeyapps.com/org/{org\_id}/app/{app\_id}#reset-serializers](https://oxide.journeyapps.com/org/5d2da2a3c9330562a498764b/app/614066d2bad7af0006100fd4#reset-serializers)
2. Refresh the browser since adding this to an existing URL will not trigger a reload
   1. This should load the default workspace.
   2. The hash will be removed from the URL after 5 seconds