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  • 🚀Get Started
    • What is JourneyApps Platform?
    • Tutorial: Build your First App
      • 1. Introduction
      • 2. Create a new App
      • 3. OXIDE IDE Overview
      • 4. Hello World app
      • 5. The Data Model
      • 6. View Components
      • 7. Queries and Data Sync
      • 8. Simple Navigation
      • 9. View Stack
      • 10. Input Validation
      • 11. View Parameters
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      • 15. Lists
      • 16. GPS Capturing
      • 17. Relationships
      • 18. Multiple User Roles
      • 19. Deployment and Users
      • 20. Version Control
      • 21. CSV and APIs
      • 22. Conclusion
    • JourneyApps Platform Fundamentals
      • Creating a New App
        • Git-enabled Apps
      • What are Views?
      • What is the Data Model?
      • JourneyApps Syntax Basics
      • Access the Database (DB)
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      • Reference: model
        • field
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      • Backend integrations with CloudCode
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  • 📱App Features
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  • 🌐CloudCode
    • CloudCode Overview
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  • 📥Backend API
    • Introduction
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      • Retrieve All Objects
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      • Retrieve the App Data Model
      • Manage App Users and Sessions
      • Field Representation
      • Error Responses
    • API Limits
    • Update to the V4 API
  • ⚙️Technical
    • Data Synchronization Priority
    • Device Diagnostics
    • JSON1 Query Engine
    • Improve App Performance
    • Security Measures
    • Supported Platforms
      • Web Container
      • Windows Installer
    • Domain Whitelist
  • 🖥️OXIDE
    • Get started with OXIDE
      • OXIDE Overview
      • Components of OXIDE
    • Configure Testing Deployments
    • Edit and Manage Files
      • How to Navigate to a Function
      • Manage External Dependencies
    • Create and Manage App Containers
    • Debugging & Troubleshooting
      • Common Troubleshooting Pointers
      • App Diagnostics Reports
      • Build Logs
    • OXIDE Workspaces
      • OXIDE Trees
  • ❕Deprecated Features
    • Deprecated Features and Components
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On this page
  • Overview
  • Error Codes
  • Network
  • Storage
  • GPS
  1. Technical

Device Diagnostics

PreviousData Synchronization PriorityNextJSON1 Query Engine

Last updated 2 years ago

Overview

When your app is actively used in real world conditions, you rely on the users’ phones and tablets to be working properly, but things can easily go wrong with real devices in the field. Settings can be misconfigured, storage space can run out, data coverage can be unreliable, to mention a few typical issues.

In lieu of full-scale , it is useful to have lightweight diagnostic and troubleshooting procedures to ensure that devices are working properly. JourneyApps' device diagnostics check a few of the critical device conditions, with visual cues and standard error codes.

The diagnostics can be accessed in the mobile app by selecting "Diagnostics" from the hamburger menu.

Error Codes

Network

Error Code
Description

100

Network seems to be working, and the application can connect to JourneyApps.

101

Data is not enabled on the device. Enable it in the device's network settings.

102

No network is available. Check that the device has airtime, has network coverage, and is not in airplane mode. If the device has not been used for a few weeks, also check that the SIM card is still active by making a call.

104

It looks like a network connection is available, but the device is unable to connect to a public server such as Google. Check that the device has airtime and data coverage.

105

The device's internet connection seems to be working but cannot connect to the JourneyApps Backend. There may be a temporary network error on the MNO, the data center where JourneyApps is hosted may have temporary network issues or there might be a problem on the JourneyApps Backend. Please contact JourneyApps Support.

106

A technical error occurred on the JourneyApps servers. Please contact JourneyApps Support.

107

Authentication failed. Please ask the user to leave the app (via the menu options under Diagnostics) and then sign in (or enroll) again.

108

The device's date & time differs by more than 5 minutes from the server. Check that the device's date & time is correct, as well as the timezone. If it still gives the same error, check again, and make sure you know what exactly the current time is.

109

Network SSL error. Could be due to low signal, or because the device's date or time is incorrect.

110

An unknown error occurred during a network test. Please contact JourneyApps Support.

Storage

Error Code
Description

200

The device has enough free space to operate.

202

The upload queue size is larger than 10 MB. Recommendation is to connect the device to the internet, leave the app running in the foreground, and wait until it finishes uploading the data.

GPS

Error Code
Description

300

GPS is enabled.

301

GPS is disabled, or the device is unable to get a GPS lock. Check that GPS is enabled in the device's location settings.

302

User denied the request for Geolocation

303

Location information is unavailable.

304

The request to get location timed out.

305

GPS is not supported on desktop

⚙️
mobile device management